Privacy Policy

1. Information We Collect

• Account details: name, email address, and phone number.
• Order details: delivery address, items ordered, and order history.
• Payment information: handled entirely by Razorpay — we never receive or store your card, UPI, or net-banking credentials.
• Communications: messages you send us via the contact form or email.

2. How We Use Your Information

• To process and deliver your orders, and send order/delivery updates.
• To respond to enquiries sent via the contact form.
• To send GST-compliant invoices as required by Indian tax law.
• To improve our website and prevent fraud or abuse.

3. Third-Party Services

We work with the following trusted service providers, who process data on our behalf:

• Supabase — account authentication, database, and image hosting.
• Razorpay — payment processing.
• Resend — transactional emails (order updates, account emails).

We do not sell your personal information to third parties.

4. Cookies

We use essential cookies to keep you signed in and remember your cart. We do not use cookies for third-party advertising.

5. Data Retention

We retain order records as required for GST and accounting compliance under Indian law. You may request deletion of your account data at any time, subject to these legal retention requirements.

6. Your Rights

You may access, correct, or request deletion of your personal information by contacting us. You can also update most account details directly from your account page.

7. Security

We use industry-standard measures — including encrypted connections and row-level database security — to protect your information.

8. Children's Privacy

This website is not directed at children under 18, and we do not knowingly collect their data.

9. Grievance Officer

For any privacy concerns or grievances, contact us at customercare@shreemeenakshisweets.com or +91 80080 89975. We will respond within a reasonable timeframe as required by applicable Indian law.